[www.keralites.net] LuluHypermarkets - Replied

This is in reference to your mail related to the promotion held at Lulu Hypermarket – Al Rai, Kuwait on 31 January 2010.

We would like to state that four decades ago Lulu Hypermarket had started business and now is spread over 3 continents with 83 outlets and all this was only possible with reputation for ethics, integrity and customer satisfaction of millions of beloved customers like you. Promotions at Lulu Hypermarkets are held with most transparency and draws are conducted in the presence of authorities from the concerned government departments, customers and media personnel. Now the major draws are even telecasted on major television channels.

Our Kuwait office had received complaint regarding this draw and had replied to customer and the matter was resolved satisfactorily. It is unfortunate that though this case was resolved months ago, the mail is still been circulating with a malicious intension to degrade the goodwill of Lulu Hypermarket. Moreover the promotion was jointly done with M/S Al Zahem Malhotra and Lulu on selected brands.

At the outset, we thank you for bringing the matter to us and appreciate your good gesture. We are hereby forwarding the reply given by our Kuwait Office in relation to this matter and for any further clarifications, you can contact us directly.
We thank all our customers for their support.

Regards,

Ridwan

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