Re: [www.keralites.net] LuluHypermarkets - Replied

I can only add to the complaints....I have seen the service standards declining in just 2 years. I have lodged written complaints on the poor facilities and lack of training of the shop floor staff in the LuluHypermarket Karama, but that did not even evoke an acknowledgement from the management let alone any action to bring about improvement.  

On Tue, Aug 31, 2010 at 5:20 PM, dilip pishsrikovil <dilp_v@yahoo.com> wrote:

 

ALL THESE REPLIES TRYING TO CLEAR LULU, DOES NOT ACTUALLY PROVIDE A PROPER ANSWER THE QUERIES...

1) HOW COME 80% OF THE PRIZES GOES TO ARABS, WHERE AS MORE THAN 80% OF THE CUSTOMERS ARE INDIANS..

2) WHY THERE ARE SAME NAMES OF PRIZE WINNERS REPEATED?

OBVIOUSLY, THERE ARE SOMANY TICKETS WITH ARAB NAMES BEING PUT IN DRAW, AND MOST OF THE ACTUAL CUSTOMERS' COUPONS DO NOT EACH THE DRAW.....

 

P.Dilip

--- On Mon, 30/8/10, ridwankochannoor <ridwankochannoor@yahoo.com> wrote:

From: ridwankochannoor <ridwankochannoor@yahoo.com>
Subject: [www.keralites.net] LuluHypermarkets - Replied
To: "Keralites" <Keralites@YahooGroups.com>

Date: Monday, 30 August, 2010, 3:05 PM

 

This is in reference to your mail related to the promotion held at Lulu Hypermarket – Al Rai, Kuwait on 31 January 2010.

We would like to state that four decades ago Lulu Hypermarket had started business and now is spread over 3 continents with 83 outlets and all this was only possible with reputation for ethics, integrity and customer satisfaction of millions of beloved customers like you. Promotions at Lulu Hypermarkets are held with most transparency and draws are conducted in the presence of authorities from the concerned government departments, customers and media personnel. Now the major draws are even telecasted on major television channels.

Our Kuwait office had received complaint regarding this draw and had replied to customer and the matter was resolved satisfactorily. It is unfortunate that though this case was resolved months ago, the mail is still been circulating with a malicious intension to degrade the goodwill of Lulu Hypermarket. Moreover the promotion was jointly done with M/S Al Zahem Malhotra and Lulu on selected brands.

At the outset, we thank you for bringing the matter to us and appreciate your good gesture. We are hereby forwarding the reply given by our Kuwait Office in relation to this matter and for any further clarifications, you can contact us directly.
We thank all our customers for their support.

Regards,
Ridwan

---

www.keralites.net

__._,_.___

KERALITES - A moderated eGroup exclusively for Keralites...
To subscribe send a mail to Keralites-subscribe@yahoogroups.com.
Send your posts to Keralites@yahoogroups.com.
Send your suggestions to Keralites-owner@yahoogroups.com.

To unsubscribe send a mail to Keralites-unsubscribe@yahoogroups.com.

Homepage: www.keralites.net

Your email settings: Individual Email|Traditional
Change settings via the Web (Yahoo! ID required)
Change settings via email: Switch delivery to Daily Digest | Switch to Fully Featured
Visit Your Group | Yahoo! Groups Terms of Use | Unsubscribe

__,_._,___